The impact of COVID-19 on the requirements of travel has been significant and has highlighted the need for the support and advocacy of an expert travel advisor. No matter the reason for travel, your trip is critical to us, and we will ensure that we are with you every step of the way. It’s all part of the Travel Associates concierge service approach, which we call our Purple Ribbon Client Experience.
The Purple Ribbon Client Experience
When you plan your trip with Travel Associates, you are receiving the professional services of Australia’s most experienced, knowledgeable and trusted travel advisors.
We are with you every step of your journey, from your initial planning session to your return home. We leave no stone unturned and stop at nothing to ensure your journey with us is safe, worry-free, and perfectly matched to you.
Our Concierge fees cover our full professional Purple Ribbon Client Experience and are designed to ensure that any investment you make in travelling has the undivided attention it deserves and is always in the safe, expert hands of a Travel Associates advisor. We also offer one-off Purple Ribbon Services for individual booking and management of hotels, airfares, rail, and cruise cabin bookings. One-off Booking and Management fees apply.
What You Can Expect From Our Purple Ribbon Service
Your experienced advisor
A minimum of 10 years of travel industry experience
Experienced in over 30 destinations worldwide
98% client loyalty
We are always there for you, with 24/7 support through our after-hours assistance line
We have knowledge in navigating COVID travel
Your personalised appointment
Dedicated appointment with your trusted advisor
Designed itinerary with our exclusive benefits and amenities
We conduct extensive research with your travel needs in mind
Unlimited consultation and advice
Your travel experience
Leading industry contacts to elevate your experience
Exclusive benefits and amenities, only available through our advisors
Every little detail taken care of, even the ones you didn’t know you needed
Professional support and advocacy when you need it
Your health and safety experience
Flexible booking options
Vetted and preferred third party travel providers
Knowledge of cancellation conditions, costs, and policies
Health and safety procedures in place
COVID Repatriation expertise
Your magic moments
We help you create the most memorable moments
We create authentic experiences in your destination
We help celebrate milestones and create memories for life
We surprise and delight with personalised moments while you are travelling
We use our Exclusive Memberships that give you additional benefits
Find your advisor
A Travel Associates advisor isn’t far away, with over 60 offices around Australia.
Travel Associates offers a 7-star Purple Ribbon Client Experience, which means we personally manage your travel from end to end. We are your personal travel concierge, and we research, design, book and manage every little detail from start to finish, leaving no stone unturned, to ensure your entire trip is seamless. We're with you every step of the way.
Our Purple Ribbon Service fees reflect our expertise, personal service, and the time we take to make each individual booking, including any changes which may occur due to unforeseen circumstances. Our Purple Ribbon Service fees are non-refundable in the event of cancellations by you, us or the travel service provider.