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Our Professional Fees


The impact of COVID-19 on the requirements of travel has been significant and has highlighted the need for the support and advocacy of an expert travel advisor. No matter the reason for travel, your trip is critical to us, and we will ensure that we are with you every step of the way. It’s all part of the Travel Associates concierge service approach, which we call our Purple Ribbon Client Experience.


The Purple Ribbon Client Experience

When you plan your trip with Travel Associates, you are receiving the professional services of Australia’s most experienced, knowledgeable and trusted travel advisors.

We are with you every step of your journey, from your initial planning session to your return home. We leave no stone unturned and stop at nothing to ensure your journey with us is safe, worry-free, and perfectly matched to you.

Our Concierge fees cover our full professional Purple Ribbon Client Experience and are designed to ensure that any investment you make in travelling has the undivided attention it deserves and is always in the safe, expert hands of a Travel Associates advisor. We also offer one-off Purple Ribbon Services for individual booking and management of hotels, airfares, rail, and cruise cabin bookings. One-off Booking and Management fees apply.


What You Can Expect From Our Purple Ribbon Service

Your experienced advisor


  • A minimum of 10 years of travel industry experience
  • Experienced in over 30 destinations worldwide
  • 98% client loyalty
  • We are always there for you, with 24/7 support through our after-hours assistance line
  • We have knowledge in navigating COVID travel


Your personalised appointment


  • Dedicated appointment with your trusted advisor
  • Designed itinerary with our exclusive benefits and amenities
  • We conduct extensive research with your travel needs in mind
  • Unlimited consultation and advice


Your travel experience


  • Leading industry contacts to elevate your experience
  • Exclusive benefits and amenities, only available through our advisors
  • Every little detail taken care of, even the ones you didn’t know you needed
  • Professional support and advocacy when you need it


Your health and safety experience


  • Flexible booking options
  • Vetted and preferred third party travel providers
  • Knowledge of cancellation conditions, costs, and policies
  • Health and safety procedures in place
  • COVID Repatriation expertise


Your magic moments


  • We help you create the most memorable moments
  • We create authentic experiences in your destination
  • We help celebrate milestones and create memories for life
  • We surprise and delight with personalised moments while you are travelling
  • We use our Exclusive Memberships that give you additional benefits


Find your advisor


A Travel Associates advisor isn’t far away, with over 60 offices around Australia.



Find your nearest office here


Our Fees - Purple Ribbon Services

Travel Associates offers a 7-star Purple Ribbon Client Experience, which means we personally manage your travel from end to end. We are your personal travel concierge, and we research, design, book and manage every little detail from start to finish, leaving no stone unturned, to ensure your entire trip is seamless. We're with you every step of the way.

Our Purple Ribbon Service fees reflect our expertise, personal service, and the time we take to make each individual booking, including any changes which may occur due to unforeseen circumstances. Our Purple Ribbon Service fees are non-refundable in the event of cancellations by you, us or the travel service provider.

Advertised prices are for products booked with Travel Associates retail advisors within Australia. Pricing may vary if you are booking with a Travel Associates at Home independent travel advisor or Travel Associates franchise office as they operate as independent businesses and determine their own pricing and service fees.


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